Official Reviews: Care Quality Commission
Recent reviews of West Sussex Housing Society by the government body in charge of care homes.
“ 2 star [good] ....Romans and its sister home stand out in my mind as very caring homes and with the least turn around of staff....Repects residents for the individuals they are....staff comments included Romans gives excellent care and I really like my job....Residents said that there are good food choices and plenty of it and staff are always about ” - longer extracts...
Romans Inspection Report 2009 - Complete official report/ratings
“ 3 star [excellent]...'Staff are very kind and gentle'...high quality of care in a warm and open atmosphere...clean and hygienic ” - longer extracts...
Rosemary Mount Inspection Report 2008 - Complete official report/ratings
“ 2 Star [good] ...staff spending quality time with individual residents ... A homely, friendly and relaxed atmosphere prevailed ... resident’s comments included praise for the home cooked food ” - longer extracts...
Romans Inspection Report 2006 - Complete official report/ratings
“ 3 star [excellent] ...Rosemary Mount provide a care home with the emphasis on being warm, friendly and homely. It also provides an excellent and well-maintained environment for residents...Care staff ensure residents receive the care needed without impeding independence. The food continues to be of a high quality with fresh vegetables and homemade dishes provided daily... ” - longer extracts...
Rosemary Mount Inspection Report 2006 - Complete official report/ratings
What our residents say
“ Marvellous friendly staff. Well looked after. Very good food in a comfortable warm Home. ”
Gladys - resident
“ I have been in Rosemary Mount since April 2007 having sold my bungalow - it is now my home. During that time I have been very well looked after in all respects. The staff are always very kind and helpful. The food and accommodation is excellent. I am 95 years old and could not wish for a better home in which to live. ”
Donald - resident
“ I enjoy living here at Rosemary Mount and I like bingo afternoons with the other residents ”
Nora - resident
What relatives & friends say
“ I want to thank you all for all the care and especially in the last weeks. I have often said to people that you are stars and very special people for what you do. Thank you also to the night staff and Denise, Jemma and Sarah and all the seniors. Pam and Jenny are lovely people. You were so kind to all of us and we will certainly miss you all. ”
Family member
“ The very best of care and attention nothing too much trouble and above all love and kindness by all the staff. ”
Patrick
“ On behalf of the family I want to give you and the staff our sincerest thanks for the love and care you gave to Mary throughout her time at Rosemary Mount and in her final days, we truly believe that you gave her everything she could have wanted. It was her home and you and your staff have become our extended family. ”
John & Pat
“ The staff should be congratulated on maintaining a warm, friendly and caring atmosphere at the Home.... The atmosphere at Romans is friendly and caring and I appreciate the efforts all the staff make to help the residents feel at home. ”
Families in recent audit
“ I wanted to write to thank you all for everything you did for Grandma while she was living at Rosemary Mount. The time she spent at the home made the last few years of her life better - not just for her but the whole family. ” more...
J Harris
Comments from outside the care homes
“ "The Romans and its sister home stand out in my mind as very caring homes and with the least turn around of staff which is always a good sign". "The home is clean and warm and well kept. The staff helpful and keen to look after the needs of the residents". "Respects residents for the individuals they are. Staff always appear caring and willing to do what they can to improve things and meet residents' needs". ”
Health professionals opinion in recent audit at Romans
“ Always a cheerful atmosphere. Have always found the staff helpful and friendly and requests for visits are appropiate ”
local GP’s
