West Sussex Housing Society Romans Inspection Report 2006

The inspector noted staff spending quality time with individual residents, either in the lounge or in their rooms. A homely, friendly and relaxed atmosphere prevailed and the inspector was welcomed into all areas of the home.

For the site visit, the inspector examined previous information and the Statement of Purpose and Service Users Guide that informs residents about the service.

During the inspection, seven residents gave their views to the inspector. Without exception all comments were enthusiastic about the staff and their life there. One resident commented, “It is five star”.

Members of care staff said they felt very supported by the temporary management system and carried out their duties in a relaxed and positive manner.

The care plans showed that the care provided is appropriate according to the needs of the residents and the right amount of support to maintain independence and ensure resident’s lives continue to improve was
given.

A programme of activities was observed as being in situ and two residents confirmed this was provided. Currently, activities are based on resident’s wishes and abilities with any new activities being provided from residents’ requests. Activities range from individual to group activities and range from physical to mental activities led by a professional organisation. Staff will accompany residents for trips out either to the local shops or local outside places of interest. The inspector noted from three residents comments that music activities are the most popular. A number of residents told the inspector that they were looking forward to the 50th Celebrations arranged for the end of August.

The resident’s comments included praise for the home cooked food and found it fulfilling with good choices. The inspectors spoke with the cook and it could be seen that dishes were prepared according needs and wishes of the residents. The inspector observed the high quality of the home-made meal, all prepared from fresh ingredients. The menus are changed regularly according to feedback. Where residents prefer an alternative, this is provided and on the day of the inspection, a choice of three main dishes was being provided. It
was clear that meals are a high focus for all residents. The kitchen was fitted with spacious and well-organised work surfaces with well-maintained equipment giving staff the means of providing a good choice of meals in a hygienic and specialist area.