West Sussex Housing Society Rosemary Mount Inspection Report 2006

[These are excerpts from the full report which you can download from the link below]
...This site visit took place over one day and planned to take part in the morning and over the lunch time period. The manager was present for the majority of the inspection and ably assisted the inspector with all of her enquiries.

The inspector noted staff spending quality time with individual residents, either in the lounge or in their rooms. A homely, friendly and relaxed atmosphere prevailed and the inspector was made welcome at all times.

During the inspection, nine residents gave their views to the inspector. Without exception all comments were enthusiastic about the staff and their life there.

Rosemary Mount provide a care home with the emphasis on being warm, friendly and homely. It also provides an excellent and well-maintained environment for residents with some rooms exceeding the National Minimum Standards. In spite of temporarily managing two sites, the manager has continued to maintain a high standard of individual care, receiving daily feedback on any concerns of residents and provide a continuous management style for staff at all times. Care staff ensure residents receive the care needed without impeding independence. The food continues to be of a high quality with fresh vegetables and homemade dishes provided daily….